Manage Dynamic Cases on Any Device From Anywhere
With Pulpstream you can:
✓ Digitize case lifecycle management
✓ Intake any kind of data
✓ Manage cases anywhere, anytime
✓ Visually customize anything
✓ Deliver real-time data
Trusted by customers across industries
Unlock Measurable Efficiencies
Accelerate case handling with dynamic process fragments
Modularize your business processes to add agility to case resolution. Resolve unplanned events with ad hoc reports, role-based privileges, or predetermined events. Enable ad hoc actions to adapt direction of your case at any point in your process.
Contextually route your workforce
Use cues such as location, skills, or case status to distribute work. Or guide the case lifecycle with round robin scheduling. Adapt within the context of available resources and your industry requirements.
Empower workers with smart case ownership
Clear up any confusion about who owns what. Assign case ownership manually or automatically based on role, skills, location, or name recognition. See ownership at glance. Get things done faster.
Set and escalate milestones
Every case is unique. Set milestones to track progress toward case resolution. See milestones in the context of the case. Automatically flag subprocesses that are not on track. Automate SMS, email, or in-app reminders to trigger overdue deliverable completion.
Reuse templates to save time
Optimize your business processes as you identify replicable patterns. Create process templates based on existing cases to duplicate efficient methods. Seamlessly transfer knowledge of best practices.
Login once for unprecedented transparency
Login once to see every case detail on one screen. Email documents to a case to link them. Find anything with a search. Unify all comments, records, and data. Never waste time looking for files or emails again.