Central Garden & Pet Embraces Digital Transformation, Unlocks Productivity
Industry: Manufacturing | Work Streams: Incident & Training Management
Customer Since: 2014
– Merged multiple forms into one stream
– Easily submits electronic OSHA 300 reports
– Mobile capabilities increased report accuracy
– Immediate report generation enables rich data availability for HQ
“Folks weren’t intimidated by using it, because it’s nimble. We used to only get information when people were injured on the job. Now we’re getting information about near misses.” – Robin Coyne, Director of Health, Safety & Environment at Central Garden & Pet, describing data she obtains to calibrate the company’s nationwide health and safety programs.
Walnut Creek, California — As one of America’s leading manufacturing and distribution companies, Central Garden & Pet conducts commerce with major retailers such as Home Depot, Lowe’s and Walmart. The company has more than 50 locations in the US, as well as contracts with pet and garden supply companies in the United Kingdom. Working with a staff of 5, Robin Coyne, Director of Health, Safety, & Environment, oversees incident investigations and safety training programs for about 5,000 employees.
The Challenge: Legally-required paperwork
The company’s manufacturing & distribution centers are industrial spaces where employees can get injured while handling, producing, moving, storing, or shipping products. Before employees can perform their job, they must take safety training, so everyone knows whether hearing protection, eye protection, or any other special precautions should be taken. But, no matter how much training someone has, accidents can occur. These incidents trigger a lengthy paperwork process, which is shaped by legal requirements and occupational health and safety regulations. This makes each document critical to the overall health of the company.
Paperwork was cumbersome
The Health and Safety Team used to collect information during incident investigations with paper and pencil. The process was labor intensive and involved multiple stakeholders. Every incident required input from employees, supervisors, and witnesses who were rarely in the same room. Injured employees could have gone home, or to the hospital, while supervisors were overseeing a cleanup process and their daily activities. It took time to track down who was where to get them to complete their account of what transpired. Complicating the matter, everyone’s verbal communication styles and penmanship skills varied. Interpreting handwriting in the reports was laborious, which led to tasks falling through the cracks. The time required to complete the process was cumbersome, inspiring employees to find technology that modernized this business process.
Central Garden & Pet digitized to mobilize
Pulpstream imported the company’s business processes into a web-based platform to create one cohesive, digital work stream. By mirroring the old report style and process flow, Pulpstream enabled the company to transition to a digital work stream within a matter of days. The forms were familiar to employees; and having the documents available on their cell phones felt as intuitive as updating a Facebook page. Whether the employee preferred using an iOS, Android, or Microsoft Surface device, the work stream is accessible within a native app. That offers native capabilities that increase report accuracy. Instead of using words to describe what happened, employees can take photographs and attach them to the report, without leaving their workflow or switching between apps. Typing on the form eliminates the need to decipher handwritten descriptions of audited areas. Employees are able to focus on creating accurate, detailed reports—even if their cell phone has no signal or wifi. If an employee is off-site, supervisors can notify them with a text that they need to complete a report. Digital signature integrations ensure that all reports are legally sound.
Analytics dashboard increases nationwide data availability
The Data Insights dashboard is accessible from a desktop web browser, enabling executives to review data about work environments at a glance. They can see extensive trend report data, sliced by time, location, or type. If they need to update a process to remain compliant with OSHA mandates, they can easily customize their work streams within a matter of minutes. Managing corrective actions is now as easy as sending a text message. Complying with new laws to file reports electronically is as easy as sending an email.
As a bonus, Central Garden & Pet employees found their app so easy to use that they immediately create reports about incidents—before anyone has time to change their story. The company now has reports about “near misses” which can be used to modify safety training programs. From incident reports to safety-training programs, the company modernized their legacy workflows with Pulpstream, bringing unprecedented efficiencies to their distributed workforce.