Why Intuitive User Experiences Accelerate Case Completion

Digital tools are at the forefront of streamlining workplace tasks today. When it comes to completing a case or a task at work, the right tools can inspire productivity or apathy. Tools that are growing more common in the workplace are mobile apps that store and process information in the cloud. The user experience (UX) employees have while using these tools is very important. The UX can increase employee morale, invigorate a work ethic, prompt self-efficacy, and more.

What is an Intuitive User Experience?

This is a question more common than one may think. When employees at a Microsoft office were asked what made them think of a piece of computer equipment as more intuitive, the answers were quite mixed. The main idea is that when an employee looks at a software program, they should be able to figure out exactly how it works at first glance.

If an employee looks at a program (such as Photoshop, for example) for the first time they may see all the tool icons, become overwhelmed, and give up before starting.  (Photoshop has so many options that you need training to use it.) The idea behind an intuitive user experience is much different. Intuitive user experiences enable a person to look at a program for the very first time and feel confident that he or she “gets it,”and can figure out what they need to do to get the job done.

The confidence an intuitive user experience provides staff is enormous; and the fact that it eliminates time that would otherwise be spent on extensive training, saves a company money. Jobs are also completed faster when employees have a great user experience with their work tools.

In addition to being easy to use, and usable at first glance, an intuitively designed user experience will have the following:

  • Speed  A good UI can make a program work faster. This accelerates task and case completion.
  • Simplicity  Displaying only the needed features helps guide employees to the best practices. It also reduces the amount of time spent deciding which path to take.
  • Navigation Simple navigation with very little text and clear action buttons point users exactly where they need to go.
  • Optimization The ability to continuously improve and optimize liberates organizations from the shackles of hard-coded software.

Dr. Alexander Pasik, CIO for IEEE, states that a consistent intuitive user experience is key to developing great web software in general. Ease of use is no longer an obstacle for technology companies that want to make great software. When it comes creating tools for work, such as dynamic case management, an intuitive user experience is essential. Companies such as Pulpstream allow customers from any industry to deliver new or optimized work tools in a matter of hours.

Low-code application development empowers employees to look at a work tool and immediately understand what they need to do. When an organization is multinational, or simply attempting to align business initiatives across borders, intuitive work experiences are vital to success. The right tools can jam up a workforce, or open the floodgates of productivity.

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