HR Manager Keeps FMLA In-House While Automating the Manual Work
Key Achievements
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Nipro PharmaPackaging Americas is the Americas arm of a global pharmaceutical packaging manufacturer. Its HR team administers leave of absence and FMLA cases across a plant-based, shift-driven workforce, the kind of operation where employee schedules shift constantly and eligibility and documentation have to keep pace.
Bethann DuBois, HR Manager, oversees leave administration for the organization. Manufacturing and regulated pharma environments face two pressures at once: employment law compliance under the FMLA and the ADA, and the operational discipline expected in a GxP-governed workplace. Before Pulpstream, Nipro ran leave administration on an aging, server-based legacy platform.
Before Pulpstream, Nipro's leave administration ran on a server-based platform with an older interface and, in Bethann's words, "no flexibility or ability to make changes to letters." It was not cloud-based. When a letter template needed to be changed, the team couldn't change it. When a law shifted or a case needed a personalized notice, the tool didn't bend.
On top of the rigidity, institutional knowledge was concentrated in one person. Newer HR team members routed FMLA questions to Bethann rather than resolving them themselves, which made the senior leave owner a bottleneck.
Full Visibility Where There Used to Be a Black Box
Pulpstream moved Nipro's FMLA into one cloud-based system covering intake, eligibility, documentation, and communications. HR edited letters without IT, and Get Recommendations guided newer team members to the right FMLA information. Every leave decision stays with the HR team.
Why Pulpstream Set Itself Apart:
Cloud-based system replacing a rigid, server-based legacy tool
No-code configurability, so HR can own the workflow without waiting on IT
Compliance engine covering FMLA, the ADA, and 200-plus federal, state, and local regulations
Get Recommendations: guided, radio-button-driven prompts that surface relevant FMLA information
Flexible letter generation for personalized notices and special circumstances
Monthly invoicing is folded into the same system
Work that used to be routed through one person now gets handled across the team, with leave, letters, and monthly invoicing all consolidated into one system.
Reduced Dependence on a Single Expert
With Get Recommendations in place, newer HR team members stopped relying on Bethann for routine FMLA answers and started finding those answers themselves.
"The HR Team did not need to rely on me as much as they did previously. They were able to easily find answers to their questions."
Bethann DuBois, HR Manager, Nipro PharmaPackaging Americas
Compliance and Cost Savings
The team consolidated leave administration into a single system and kept FMLA in-house. Letters can be personalized when a case calls for it, and monthly invoicing now runs through the same workflow.
Bethann summarized the value as time saved, "which equals money," though Nipro did not report a specific time-savings figure. No quantitative metric is included here; one should be added only if Nipro provides a number.
“This is not the same as outsourcing. You are still doing the hands-on administration of leaves in-house, but it helps reduce the time and effort needed to keep things organized and moving forward.”
- Bethann DuBois, CNipro PharmaPackaging Americas
Pulpstream helps HR teams at manufacturers and regulated pharma employers keep FMLA administration on their own team, covering intake, documentation, and letter generation, without the rigid templates, manual workarounds, or bottlenecks that come from relying on one expert. Contact our team for a customized demo tailored to your company's specific needs.