Structured Tracking Uncovered an FMLA Compliance Gap
Key Achievements
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SupplyHouse is a leading online distributor of plumbing, heating, and HVAC supplies, with approximately 900 employees across five locations from New York
to Nevada.
Bella Gigante, Employee Leave Specialist, managed leave tracking manually before Pulpstream, spread across spreadsheets and calendar reminders.
Before Pulpstream, SupplyHouse tracked leave across multiple spreadsheets and calendar reminders. Intermittent FMLA hours went unaccounted for, certification expiration dates slipped through, and the team had no reliable way to verify whether approved leave matched what an employee's medical certification covered.
"All processes were manual: using Excel to track, paper forms mailed out. USPS certified receipts to track, paper folders."
Bella Gigante,
Employee Leave Specialist, SupplyHouse
Pulpstream replaced SupplyHouse's manual processes with a single system where leave intake, certification tracking, time accounting, and deadline management all run together. The platform tracks intermittent FMLA hours accurately and ensures employees are only approved for what their certification covers, removing the guesswork that had left managers approving requests with no way to verify them.
Why Pulpstream Set Itself Apart:
Accurate intermittent FMLA hour tracking against certification coverage
Automated certification expiration monitoring, replacing calendar-based tracking
System-managed leave packet preparation, replacing a manual, time-consuming process
Proactive reminder emails before deadlines, not after they pass
Patient, hands-on implementation support
Pulpstream delivered immediate operational improvements for SupplyHouse, but the most significant outcome was one the team didn't anticipate.
Uncovered an FMLA Compliance Gap
Structured tracking revealed that managers had been approving intermittent FMLA requests with no way to verify them against certification. Pulpstream closed the gap.
Automated Certification Tracking
Reminder emails for approaching certification due dates replaced a calendar-based system that had allowed expiration dates to slip through.
Faster Leave Packet Prep
System-managed document generation and routing replaced the manual, time-consuming process of assembling leave packets by hand.
A Self-Service Experience Employees Actually Use
Employees report the self-service portal is straightforward for submitting leave requests and documentation.
“The support from Pulpstream throughout implementation was fantastic. Prashanthi was incredibly patient with our many requests and changes and made sure everything got done.”
- Bella Gigante, SupplyHouse LLC
See for yourself how Pulpstream is transforming leave management processes for organizations across all industries. Contact our team for a customized demo tailored to your company's specific needs.