Transform Backend HR Processes With AI to Focus on What Matters Most

The future of HR technology promises big things. Modern advancements center around artificial intelligence — but for HR professionals, AI adoption isn’t so much about tools like ChatGPT or generative AI that are rising to prominence.

Instead, AI applications and AI-powered platforms are showing HR leaders how AI transforms backend HR processes through machine learning and automation. 

Ready to learn more? Read below to discover the benefits of AI and see how you can streamline HR workflows using easy tools.

How Are HR Professionals Putting AI-Powered Tools to Work?

The business world has taken notice: AI has the potential to empower human resources departments everywhere. Using AI-driven tools, you can make backend HR processes smarter and more efficient, freeing up valuable time and resources.

In fact, recent research from the Society for Human Resource Management shows that while only one in four workplaces is using AI to support HR functions, those who are using it are enjoying significant advantages. 

Right now, the top area where HR departments are using AI technology is in recruitment processes. Sixty-four percent of companies that use AI solutions for HR are using it on talent acquisition activities, such as:

• Generating job descriptions (65%)
• Customizing job postings (42%)
• Screening applications and resumes (33%)

However, the number of HR departments using AI to support backend processes is growing: 

• 43% are using AI to support talent management by creating personalized opportunities, tracking learning progress, or assisting employees with learning and development
• 25% are using AI for performance management tasks by using it to analyze employee performance, provide feedback, and recommend next steps

HR departments who are using AI to automate tasks like those listed above stand to gain big. This kind of automation translates into huge time and labor savings — and that means busy HR professionals will be able to redirect their focus from repetitive tasks to focus more of their energy on the people side of things, which is what really matters.

How You Can Automate Backend HR Processes With AI

With the right AI tools, not only can you streamline HR operations by automating away time-consuming tasks, but you can also provide an overall better employee experience. We’ll show you how RapidBee can assist with various administrative tasks while helping you to improve various metrics like employee engagement, employee satisfaction, and employee retention.

AI-Driven Employee Support and Development

With RapidBee, you can enable employee support and development in two ways. The first method is by using RapidBee’s advanced AI technology to create a full-service employee helpdesk. 

RapidBee’s helpdesk capabilities begin with AI-driven chatbots, which you can easily set up to answer any number of questions that employees may have. All you need to do is upload documentation to RapidBee’s knowledge base. The chatbots can act almost as a virtual assistant, referencing this material to provide real-time answers to questions related to HR, processes and procedures, safety, tech support, and more. 

It’s a simple way to boost both employee engagement and productivity: Instead of waiting for busy HR leaders or other departments to manually respond to mundane questions, employees get instant access to information.

In cases where chatbots are unable to answer questions, RapidBee also provides automated ticket routing. The system makes this process efficient by converting employee inquiries into support tickets, escalating them, and automatically assigning them to the right team member. This means not just faster resolution, but also less frustration among employees who need answers, which translates to improved engagement. 

RapidBee can also enable automated support and development through the Learning Management System (LMS). The LMS streamlines backend HR processes by automating training journeys. Similarly to the helpdesk features, all you need to do is upload training resources like videos, quizzes, or documents. From there, you can configure training journeys based on roles, departments, or other factors. 

Use the LMS to make the onboarding process smoother for new hires and to provide employees with valuable learning, upskilling, career development, and growth opportunities, which are important ways to increase satisfaction and boost employee retention. You can also visualize employee data via different types of charts to track training progress or identify skill gaps.

AI-Powered Document Management

One of the fundamental ways that AI systems can transform backend HR processes is through smarter document management. On RapidBee, you can use AI to fully automate document management. Here’s how it works:

• Upload key documents to the platform — and if necessary, use RapidBee’s AI tools to convert static documents into interactive forms.
• Create workflows capable of automatically creating, assigning, and distributing documents for signature requests. 
• Use auto-populate features to pre-fill forms with employee data to make completion easier and more accurate.
• When documentation needs to be completed, assign out a pre-created workflow. Automated action triggers will help you to ensure that employees work through the process without missing any steps.

Using RapidBee’s AI-powered document management system makes life better for everyone. Your human resources team won’t need to spend so much time on HR tasks creating and distributing documents or following up to ensure completion. Instead of stumbling through a haphazard or disorganized process, employees enjoy a seamless experience that increases satisfaction. 

Automated Compliance Tracking

Modern regulations are a complex beast — and business leaders often struggle to ensure that they’re maintaining compliance. With Pulpstream’s AI technology and automated tools, you can make compliance tracking much easier. 

First of all, you can use Pulpstream to automate and track your auditing and inspection system. The platform gives inspectors the ability to work anywhere using any device, capturing data like signatures, geotags, and other attachments along the way. With powerful data analytics, Pulpstream can use the datasets collected through inspections and audits to generate insights so that you can take the kinds of corrective actions needed to ensure compliance with health and safety regulations.

The ability to provide leaves of absence is crucial for employee wellbeing — and in many cases, it’s also required by law. However, this is another area where state and federal regulations lead to lots of complexities that HR managers will need to navigate.

This is another area where Pulpstream can help. When employees request leave, the platform uses machine learning to navigate regulations and check eligibility. The result is data-driven decision making for each leave request. 

When the leave request has been approved, use Pulpstream’s automated tools to create and fill any documentation required by state or federal agencies. Pulpstream can also manage leave balances, track attendance points, and detect repeating absence patterns so that you can make necessary interventions. 

Streamlined Employee Relationship Management

With Pulpstream, you can also streamline employee relationship management. Built-in case management workflows can guide you through performance improvement planning, incident investigations, counseling, and disciplinary actions. Along the way, the platform helps you to collect and manage compliance and investigation data so that HR personnel can access needed documents from a centralized dashboard.

Pulpstream will help you track goals, performance metrics, and follow-up actions. The platform’s AI-driven pattern recognition capabilities will help you identify patterns among employee relationship issues — and it takes things a step further by providing you with AI-generated recommendations designed to help you take corrective action.

Transform Backend HR Processes With RapidBee and Pulpstream

Is your team spending too much time on mundane tasks? Through the use of AI, you can change up your HR strategy so that you can focus on what really matters: the human side of things. 

Both RapidBee and Pulpstream give you a number of AI-driven tools designed to help you automate everything from employee support and development to relationship management. Try RapidBee to improve employee experiences, or request a demo for Pulpstream to discover how you can streamline relationship management and stay on top of compliance.