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    Employee Relationship Management

    AI-Powered Employee Relationship Management Software

    Pulpstream helps busy HR teams simplify risk management, reduce administrative burden, and identify trends without manual effort. Learn how intelligent automation can transform your HR case management processes.

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    Trusted by Industry Leaders

    See how these organizations transformed their employee relationships. Find out how →

    Employee Relations Software That Eliminates Complexity and Inefficiency

    Scattered documentation creates inefficiency for HR teams managing employee relations. Information gets lost in email threads, audit trails are fragmented, and managers don't know what to do next. Pulpstream centralizes case management with automated workflows that ensure consistent processes.

    Steamline-Employee-Processes

    Streamline
    Employee Processes

    Ensuring-Compliance

    Ensure
    Compliance

    Document-Generation

    Automate
    Documentation

    Case-Management

    Improve Case
    Management

    Manage  All Types of Processes

    • Disciplinary actions
    • Performance improvement plans 
    • Workplace complaints & investigations
    • Employee issues tracking
    • Employee case management

    Improve Operational Efficiency

    • End-to-end process automation
    • Real-time insights
    • No-code customization
    • HRIS integration
    • Cross-channel integration (email, fax, web)

    Manage All Employee Relations
    Cases in One Place

    Track counseling, performance issues, investigations, and disciplinary actions in a single, organized system. Get a 360-degree view of every case with one click—complete history with documentation, communication records, and progress tracking. 


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    01

    Digitize Your
    Disciplinary Process

    Reduce risk in workplace investigations with  digitized, automated processes that keep everything on track Every step in the disciplinary process is well documented and aligned with company policies, and all case data is secure. 

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    02

    Help Managers Navigate
    Difficult Situations

    Managers get step-by-step guidance when addressing employee relations issues. Built-in templates and workflow prompts help supervisors handle conversations confidently—without HR answering the same questions repeatedly. 

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    03

    Everything HR Departments Need to Manage Employee Relations

    Pulpstream’s HR case management system centralizes all cases, communications, and documentation in one secure system that makes complex processes manageable.

    Core Feature

    Complaint & Investigation Case Management

    Manage workplace complaints and HR investigations from intake through resolution with comprehensive ER management tools. Whether employees submit concerns through phone hotlines, web forms, email, or in-person conversations, Pulpstream captures and documents all case information—including anonymous complaints—in one secure platform. Every piece of evidence is linked to the case, creating a complete investigation trail accessible to authorized team members.

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    Case Management Key Features

    • Multi-channel complaint intake: Phone hotline, web portal, email, and mobile app for reporting concerns

    • Anonymous complaint handling: Secure submission and tracking of anonymous reports while maintaining confidentiality

    • Structured investigation workflows: Step-by-step guidance from initial complaint through findings and resolution

    • Encrypted data storage: Maintain compliance with secure storage for photos, videos, emails, documents, and other investigation materials

    • Multi-investigator coordination: Assign cases to investigation teams with clear role definitions and task management

    • Actionable insights: Pulpstream AI surfaces trends and helps teams identify areas of concern

    • Cross-case referencing: Connect related cases to identify patterns and recurring issues across the organization

    • Interview management: Schedule interviews, document responses, and maintain detailed interview notes within each case

    • Reporting tools: Automatic timeline generation showing all case activities, communications, and status changes

    • Stakeholder notifications: Automate alerts to keep HR, managers, legal, and other stakeholders informed of case progress

    Real-Time Visibility Features

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    Case Status
    Dashboards

    See all open investigations, pending actions, and approaching deadlines in one view.

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    Pattern
    Identification

    Identify repeat complainants, subjects of multiple complaints, or departmental hotspots

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    Investigation
    Metrics

    Track average 
time-to-resolution, case volume by type, and investigator workload

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    Secure Access
    Controls

    Set role-based permissions so only authorized personnel can access sensitive information

    Employee-Counseling

     Core Feature

    Effortlessly Track Progressive Discipline

    Document counseling conversations, verbal warnings, written warnings, and performance improvement plans with consistent templates and guided workflows. Automate processes to ensure every manager is in compliance with applicable labor laws.

    • Track counseling conversations: Document informal discussions and coaching sessions

    • Automate disciplinary steps: Rely on guided workflows for verbal warnings, written warnings, and PIPs

    • Provide manager templates: Use pre-built language for common situations

    • Route for HR approval: Ensure oversight before managers deliver documentation

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     See how Sterman Masser streamlined disciplinary processes with Pulpstream case management software.  

    Core Feature

    Performance Improvement Planning

    Documenting the needs and goals of your employees is an important part of performance improvement planning. Pulpstream ensures the right information is captured, reviewed, and classified.

    • PIP template library: Standardized formats for different performance issues

    • Goal tracking: Monitor progress against improvement objectives

    • Check-in scheduling: Prevent missed deadlines with automated reminders for manager-employee meetings

    • Outcome documentation: Track successful completion or next steps

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    Streamline Employee Processes With Advanced Automation

    Pulpstream transforms employee relations from an hours-long manual task to an efficient, automated workflow. Features natively built into Pulpstream keep your disciplinary and investigation processes on track and ensure defensible documentation.

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    Advanced Case Management Includes:

    1

    Issue Identified

    Manager notes concern

    2

    Case Created

    System creates file, prompts for documentation

    3

    Workflow Guides Process

    Automated steps based on your procedures

    4

    HR Reviews

    Centralized approval and oversight

    5

    Action Taken

    Communication sent, next steps tracked

    6

    Case History

    Complete documentation maintained

    NEW-How-Automation-Improves-Productivity

    How Automation
    Benefits HR Teams:

    • Improve productivity with streamlined processes and easy data sharing

    • Track key milestones, tasks, and actions throughout the process

    • Generate the reports you need to make faster, more informed decisions

    • Reduce manual work-arounds and document processing 

    • Increase collaboration across business units to produce better outcomes

    • Improve document retention and security with account management and cloud storage

    Core Feature

    Integrates Seamlessly With Your HRIS

    Connect Pulpstream with your existing HRIS platform. Employee data, organizational structure, and role information flow automatically—no duplicate data entries, no manual updates, no synchronization issues.

    • Works with the tools you already use—from HRIS platforms to performance management systems.

    • If it's not listed here, we can build the integration.

    Connect Pulpstream with:

    Get a Demo

    Customizable Dashboards & Comprehensive Reporting

    Understand what's happening across your organization with real-time dashboards and analytics. See case volume by department, spot trends, track manager activity, and monitor resolution times. Our platform provides customizable dashboards that show what matters most to your team.

    Dashboard features:

    • Case volume and status tracking by department

    • Open investigations and pending manager actions

    • Resolution timeframes and aging reports

    • Manager activity, process adherence, & multi-trend year analysis

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    See What Our Customers Are Saying About Pulpstream

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    “Anyone looking to bring their leave management process in-house needs more than just software; they need a partner that can execute quickly, remain flexible post-launch, and prioritize their success over rigid implementation timelines.”

    Claire Garver

    Leave and Benefits Specialist, Arrive Logistics
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    “I've recommended it quite a bit. It's flexible, it's intuitive, it's built with compliance in mind. And especially with organizations that have complexities like mine and high volume LOA populations, I think it's a must have.”

    Stephanie Brazil

    Benefits and Workforce Support Services Director, TAG – The Aspen Group
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    “I absolutely love Pulpstream, so I cannot say enough. The system has been awesome. If any implementation team or customer support team could take on what Pulpstream does, oh my gosh, there would be no complaints across the board.”

    Jennifer Fortier

    ETNA Supply

    Discover the Power of Pulpstream Employee Relations Management Software

    Automating your HR processes delivers a vital way for your organization to be there for your most important assets: your people. Our platform is packed with a component library, logic-driven taskings, reports, notifications, and customizable dashboards—all paired with white-glove customer support—and is ready to deliver.

    Improve Productivity

    Reduce manual workarounds and paper-based document processing. Save time with automated workflows that handle routine tasks, letting ER teams focus on complex cases requiring human judgment.

    Reduce Data and Collaboration Silos

    Increase collaboration across business units. All case information, documentation, and communication history is centralized in a cloud-based system, offering anywhere-access for authorized users. 

    Track Key Milestones &
    Improve Process Consistency

    Track every action throughout the employee relations process. Built-in workflows ensure managers follow the same steps, reducing litigation risks that can arise from inconsistent processes.

    Make Faster, More
    Comprehensive Decisions

    Generate the reports you need to make faster decisions supported by data. Real-time dashboards show case volume, resolution times, and patterns—helping HR leaders allocate resources effectively and identify where support is most needed.

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    See the Pulpstream Employment Relations Management System in Action

    Stop managing employee relations through scattered emails, spreadsheets, and file folders. Pulpstream centralizes tracking, automates workflows, and improves HR team productivity—so you can focus on supporting your people.

    Learn more about the white-glove service our customers love.