6 Tips for Scaling HR Support With AI — Without the Burnout

Let’s face it. HR teams are expected to do more today than ever before. Complex workflows might ensure your team ticks all the boxes, but managing everything from talent acquisition to employee engagement is enough to burn out even the most experienced HR pros. 

You could always hire more HR professionals to lighten the load, but this increases headcount and comes with the time-suck of training a new team member. Wouldn’t it be nice if you could just put some HR tasks on autopilot so your team could focus on what actually matters? 

You can do just that with artificial intelligence (AI). AI-powered tools like RapidBee make it a cinch to execute HR policies and deliver consistent service—without burning out your team or breaking your budget. 

In this guide, we’ll explain why AI is a game-changer for HR initiatives, plus offer actionable tips to help with scaling HR support with AI. 

Why Use AI for HR Support?

Employees (rightfully) expect fast, consistent support from human resources. But your human resources team members are only human, and they might struggle to offer such a high level of service. 

You could always try to adjust employees’ expectations, but that’s a recipe for lower morale, confusion, and a lack of trust. Instead of keeping things the way they are, lean on AI technology for a true win-win that gives employees support without burdening HR. 

Scaling HR support with AI comes with so many perks, like: 

• Maintaining your current headcount: There’s no need to hire more folks to manage cumbersome HR policies. AI can get up to speed quickly, taking repetitive tasks off HR’s plate so they can get back to focusing on employee performance, the recruitment process, and everything in between.
• Streamlining HR processes: You have HR policies in place for a reason, but following through on these policies requires a lot of resources. AI-powered solutions automate administrative tasks like generating job descriptions, the hiring process, automating postings, and resume screening to save time. They also streamline documentation, onboarding, and performance reviews, freeing your team to spend less time sorting data and more time actually being human.
• Offering consistent support: Employees need answers about everything from vacation policies to software access, and delaying these answers can seriously hurt employee satisfaction. Ditch the long wait times and inconsistent answers with AI. Whether you set up a wiki or a personalized chatbot, AI can deliver responses to employees 24/7. If your team ever has a question that stumps the AI, solutions like RapidBee immediately generate a ticket for a human to address the employee’s question when they’re back in the office. 
• Making data-driven decisions: AI isn’t just great for on-the-ground HR workers and employees; it’s also amazing for administrators. AI systems use a sophisticated algorithm to track data and monitor trends over time. Predictive metrics will help you make smarter choices about everything from workforce planning to talent management. 

6 Actionable Tips for Scaling HR Support With AI

Scaling HR support with AI tools might sound like something that only enterprises can afford, but that’s not the case. By integrating AI into your support workflows, you’re joining 38% of HR pros who rely on the use of AI. With tools like Pulpstream’s RapidBee, it’s never been easier to integrate AI into your HR workflows. Here are just a few tips for scaling HR support with AI solutions. 

1. Streamline Onboarding

Successful employee onboarding sets new employees up for success. In fact, a solid onboarding process empowers employees with the information they need to do a good job. That reduces the odds that new employees will constantly badger HR for simple questions. 

Pulpstream’s RapidBee platform automates the entire onboarding experience, allowing you to customize the journey for each new employee and HR function. This setup reduces the burden on HR teams to remember every single onboarding task and keeps new employees on track. Plus, digital-first onboarding setups give employees access to training materials long after onboarding, allowing them to answer their own questions instead of asking HR for simple information. 

2. Offer Real-Time Chatbots

Do your employees have to send an email or ticket every time they have a question? Not only is this a huge waste of time for both employees and HR leaders, but this also means employees have to wait hours (if not days) for an answer to their problem. 

You don’t need tickets for every query, especially when it’s a simple question. Instead, deploy intelligent chatbots that handle FAQs, policy questions, and routine support tasks at scale. These tools offer a consistent employee experience, even across large or distributed HR departments.

3. Personalize Employee Interactions

Nobody wants to be treated like a number. Unfortunately, scaling HR support with AI means weeding out solutions that speak to your team members like, well, a robot. Just because your employees are actually chatting with an AI bot doesn’t mean it has to feel that way. 

RapidBee’s chatbot solution uses natural language processing and historical employee data to add a human touch to the employee experience. The system speaks to the employee with knowledge of questions they’ve asked before, their job role, tenure at the company, manager, and other factors. 

It seems like a small consideration, but personalization is a big deal for employee engagement. Not only does it make employees feel heard, but it also potentially cuts down on additional support requests by offering employees the customized advice they need, when they need it. 

4. Automate Tickets and Escalations

Tickets are a must-have for any large HR department. They keep HR on the ball and give employees updates on their support requests. Still, ticket management can quickly become a full-time job by itself, especially if you get a lot of employee support requests. 

Fortunately, AI-powered solutions like RapidBee do all the ticket management for your team. This feature automatically prioritizes tasks for HR and sends reminders to keep your team moving. In most cases, the platform can pull answers for employees automatically, but if there isn’t an answer, the platform automatically routes complex issues to human agents.

With this optimization-focused approach, HR can focus on sharing their expertise and helping employees, not spending their time mindlessly clicking buttons or answering repetitive questions. 

5. Centralize Document Management

Both HR and employees need access to documents like PTO policies, the employee handbook, and pay stubs. Without AI, HR teams are on their own for uploading, organizing, and sourcing these critical documents. It’s no wonder that some professionals spend as much as 50% of their workday just looking for files. 

RapidBee’s AI-powered solution automates document creation, distribution, and e-signatures in one place. Instead of asking employees to fill out clunky PDFs, RapidBee converts documents into fillable forms to simplify every step of the document management process. With this approach, HR has all the documentation they need at their fingertips, and employees can easily find the information they need to (sometimes) answer their own questions. 

6. Understand Support Needs

Anticipating employee needs is the best way to boost well-being, engagement, and retention. Manual HR support processes make it nearly impossible to be proactive with employee support requests, which means you’re just working in circles, sometimes for years. 

With RapidBee, you can make data-driven decisions with simple, user-friendly interfaces. The platform looks at survey data, quantitative support data, and performance management metrics to make actionable recommendations. For example, if employees repeatedly ask about job-related topics, that may indicate skills gaps that need your attention.

It takes a little time for the algorithm to gather enough data, but over time, you’ll receive accurate predictive analytics, empowering your HR team to offer employee-focused support. 

Automation That Makes HR More Human

Investing in an AI strategy doesn’t make human resources any less human. If anything, it frees your support team to focus their energy on serving employees, not on meaningless administrative tasks.

Whether you run a small business or a multi-location enterprise, AI is a must for scaling HR support. Give employees exactly what they need without asking more of your HR team. Scaling HR support with AI is the perfect way to blend efficiency and personalization into your workflows, creating more human-centric HR operations. 

You don’t have to build something from scratch, either. See how RapidBee helps HR deliver consistent support without the growing pains.