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    Accommodation Management

    Return to Work Tracking That Protects Your Organization

    Document reasonable accommodation requests, interactive process conversations, and medical restrictions with guided workflows. Handle accommodations for returning employees, current staff, new hires, and pregnancy—proving good faith compliance efforts when EEOC investigates.

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    Trusted by Industry Leaders

    See how these organizations transformed their claims & incident management. Find out how →

    How Pulpstream Handles ADA Accommodation Management

    HR teams managing accommodation requests without structured processes face costly mistakes—delayed responses when Equal Employment Opportunity Commission expects prompt action, undocumented interactive process conversations that don't count as evidence, inconsistent evaluations creating discriminatory patterns, and lost medical documentation when employees sue. Pulpstream provides systematic accommodation management with audit-ready records.

    Formal Intake,
    Not Email Chaos

    Employees submit accommodation requests through a formal process (not buried in email). The HR department receives notification immediately, then, the system starts the interactive process timeline, and all communication is automatically documented in the accommodation case file. No more forgotten requests or delayed responses.

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    Document Good Faith
    Compliance Efforts

    System prompts HR through required steps: acknowledge request within 2-3 days, request medical documentation if needed, evaluate   with manager, document decision rationale, implement accommodation. EEOC evaluates whether you engaged in good faith—Pulpstream proves you did.

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    Core Feature

    More Than Just
    Return-to-Work

    Accommodation management covers the full ADA lifecycle, not just employees returning from medical leave. Track requests for returning employees with restrictions, current employees with new conditions, new hires disclosing disabilities, pregnancy accommodations under PWFA, and mental health accommodations. While our leave management includes return-to-work coordination, this module handles the complete reasonable accommodation process.

    Track Document Manage Consult Monitor

    Accommodation Management Looks Like:

    • Track accommodation requests: Formal submission process for all accommodation types—not buried in email threads

    • Manage medical documentation: Secure confidential storage separate from personnel files, meeting ADA requirements

    • Track implementation and renewal: Confirm accommodations were implemented, flag temporary accommodations needing re-evaluation

    • Document interactive process: Record each conversation: what was discussed, alternatives considered, medical information requested

    • Require manager consultation: Document discussions about essential job functions, feasibility, undue hardship considerations

    • Monitor consistency patterns: Dashboard shows approval patterns by manager and department—identify risks before lawsuits

    Connect Pulpstream with:

    Core Feature

    Connected to
    Your HR Systems

    Many accommodation requests follow medical leave. Pulpstream connects leave and accommodation modules so you see the complete picture. Medical certification provided during leave can inform accommodation evaluation. Automatic accommodation flagging when employees return from leave with restrictions. Combined case view shows how conditions evolve over time.

    • Works with the tools you already use—from HRIS platforms to leave management systems.

    • Employee data flows automatically without manual entry.

    See What Our Customers Are Saying About Pulpstream

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    “Anyone looking to bring their leave management process in-house needs more than just software; they need a partner that can execute quickly, remain flexible post-launch, and prioritize their success over rigid implementation timelines.”

    Claire Garver

    Leave and Benefits Specialist, Arrive Logistics
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    “I've recommended it quite a bit. It's flexible, it's intuitive, it's built with compliance in mind. And especially with organizations that have complexities like mine and high volume LOA populations, I think it's a must have.”

    Stephanie Brazil

    Benefits and Workforce Support Services Director, TAG – The Aspen Group
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    “I absolutely love Pulpstream, so I cannot say enough. The system has been awesome. If any implementation team or customer support team could take on what Pulpstream does, oh my gosh, there would be no complaints across the board.”

    Jennifer Fortier

    ETNA Supply

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    Dashboard Tracking for Proactive Risk Management

    See which accommodation requests have been pending too long without response. Identify if one manager approves more accommodations than others, or if certain types of requests are handled inconsistently. Track accommodation type frequency to identify training needs or policy adjustments.

    Dashboard visualization highlights:

    • Open accommodation requests aging report

    • Manager consistency tracking (approval patterns)

    • Accommodation type and frequency analytics

    • EEOC audit export for complete case files

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    Why Growing Organizations Choose Pulpstream

    Proper Confidentiality Controls

    Accommodation medical records kept separate from personnel files, meeting ADA confidentiality requirements. Secure upload portal for employees or healthcare providers. Documentation completeness tracking flags missing information.

    Confirm Accommodations Actually Happen

    Approved accommodations don't help if they're not implemented. Require manager confirmation that workplace modifications were completed as approved. 
Track renewal dates for temporary accommodations requiring re-evaluation.

    Full ADA Lifecycle Coverage

    Handle accommodations for returning employees, current staff with new conditions, new hire disclosures, pregnancy accommodations under PWFA, mental health accommodations, and all equipment, schedule, and job restructuring requests.

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    Stop Reacting to EEOC Complaints

    EEOC charges for failure to accommodate cost an average of $30,000-$50,000 to defend—even when you win. Pulpstream customers avoid those costs by documenting the interactive process from the first request. Demonstrate good faith compliance efforts with systematic records, not scattered email threads.