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    Employee Relationship Management

    Employee Relationship Management

    From counseling conversations to performance improvement plans to workplace investigations, Pulpstream helps your HR team get the job done. Reduce manual work, improve productivity, and manage employee relations from one centralized system.

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    Trusted by Industry Leaders

    See how these organizations transformed their employee relationships. Find out how →

    Manage Complex Situations Faster With Better Outcomes

    Managing employee relations with scattered documentation creates inefficiency for HR teams and frustration for managers. Information gets lost in email threads, processes vary by department, and managers don't know what to do next. Pulpstream centralizes case management, automates workflows, and makes complex processes manageable.

    Steamline-Employee-Processes

    Streamline
    Employee Processes

    Ensuring-Compliance

    Ensuring
    Compliance

    Document-Generation

    Document
    Generation

    Case-Management

    Case
    Management

    Suited for All Types of Processes

    • Disciplinary Processes
    • Performance Improvement Processes
    • Complaints & Investigations
    • Employee Issues Tracking
    • Employee Case Management

    Improve Operational Efficiency

    • End-to-End Process Automation
    • Document Generation
    • Fully Customizable, No-Code Platform
    • Easily Integrate with HRIS
    • Integrated In-Channels: Email, Fax, Web

    All Employee Relations
    Cases in One Place

    Track counseling, performance issues, investigations, and disciplinary actions in a single, organized system. Gain a 360-degree view of every case with one click—complete history with documentation, communication records, and progress tracking. 
No more searching through email threads and file folders.

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    01

    Digitize Your
    Disciplinary Process

    A digitized, automated disciplinary process keeps everything on track and visible. Guide managers through required steps with automated workflows that prompt for documentation, provide template language, and route approvals to HR. Reduce administrative work and improve process consistency.

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    02

    Help Managers Navigate
    Difficult Situations

    Managers get step-by-step guidance when addressing employee issues. Built-in templates, workflow prompts, and HR oversight help supervisors handle conversations confidently—without HR answering the same questions repeatedly. Reduce manager confusion and HR interruptions.

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    03

    Everything You Need to Manage Employee Relations

    Pulpstream provides end-to-end employee relations case management—from complaint intake through workplace investigations and disciplinary resolution. Our platform centralizes all cases, communications, and documentation in one secure system that makes complex processes manageable.

    Core Feature

    Complaint & Investigation Case Management

    Manage every workplace complaint and investigation from intake through resolution with comprehensive case management capabilities. Whether employees submit concerns through phone hotlines, web forms, email, or in-person conversations, Pulpstream captures, tracks, and centralizes all case information—including anonymous complaints—in one secure system. Every email, note, witness statement, and piece of evidence is linked to the case, creating a complete investigation trail accessible to authorized team members.

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    Advanced Case Management Includes:

    • Multi-channel complaint intake: Phone hotline, web portal, email, and mobile app for reporting concerns

    • Anonymous complaint handling: Secure submission and tracking of anonymous reports while maintaining confidentiality

    • Structured investigation workflows: Step-by-step guidance from initial complaint through findings and resolution

    • Evidence tracking: Secure attachment storage for photos, videos, emails, documents, and other investigation materials

    • Multi-investigator coordination: Assign cases to investigation teams with clear role definitions and task management

    • Centralized case documentation: All emails, notes, witness statements, and evidence stored in one location

    • Cross-case referencing: Connect related cases to identify patterns and repeat behaviors across the organization

    • Interview management: Schedule interviews, document responses, and maintain detailed interview notes within each case

    • Timeline reconstruction: Automatic timeline generation showing all case activities, communications, and status changes

    • Stakeholder notifications: Automated alerts keep HR, managers, legal, and other stakeholders informed of case progress

    Real-Time Visibility Features:

    Case-Status-Dashboards

    Case Status
    Dashboards

    See all open investigations, pending actions, and approaching deadlines in one view.

    Pattern-Identification

    Pattern
    Identification

    Identify repeat complainants, subjects of multiple complaints, or departmental hotspots

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    Investigation
    Metrics

    Track average 
time-to-resolution, case volume by type, and investigator workload

    Secure-Access-Controls

    Secure Access
    Controls

    Role-based permissions ensure only authorized personnel access sensitive case details

    Why Comprehensive Case Management Matters:

    When HR teams manage investigations through scattered emails and documents, critical information gets lost, inconsistencies emerge, and organizations struggle during audits or inquiries. Pulpstream's centralized case management ensures nothing falls through the cracks—from initial complaint through final documentation.

    Employee-Counseling

    Core Feature

    Employee Counseling & Disciplinary Processes

    Document counseling conversations, verbal warnings, written warnings, and performance improvement plans with consistent templates and guided workflows. Automated processes ensure every manager follows the same steps, reducing confusion and improving efficiency.

    • Track counseling conversations: Document informal discussions and coaching sessions

    • Automate disciplinary steps: Guided workflows for verbal warnings, written warnings, PIPs

    • Provide manager templates: Pre-built language for common situations

    • Route for HR approval: Ensure oversight before managers deliver documentation

    Core Feature

    Performance
    Improvement Planning

    Documenting the needs and goals of your employees is complex and dynamic. Underneath these important aspects are tasks, measures, and data that can be digitized to help ensure the right information is captured, reviewed, and processed at the right time.

    • PIP template library: Standardized formats for different performance issues

    • Goal tracking: Monitor progress against improvement objectives

    • Check-in scheduling: Automated reminders for manager-employee meetings

    • Outcome documentation: Track successful completion or next steps

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    Streamline Employee Processes With Advanced Automation

    Pulpstream transforms employee relations from an hours-long manual task to an efficient, automated workflow. Features natively built into Pulpstream keep your disciplinary and investigation processes on track and visible.

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    Advanced Case Management Includes:

    1

    Issue Identified

    Manager notes concern

    2

    Case Created

    System creates file, prompts for documentation

    3

    Workflow Guides Process

    Automated steps based on your procedures

    4

    HR Reviews

    Centralized approval and oversight

    5

    Action Taken

    Communication sent, next steps tracked

    6

    Case History

    Complete documentation maintained

    Pulpstream-Automates-Routine-Work

    Pulpstream Automates Routine Work

    Free up your staff to focus on what really matters: your employees' well-being. Manual employee relations management means HR spends hours on administrative tasks. Pulpstream automates routine work so your team can focus on supporting people, not pushing paper.

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    How Automation Improves Productivity:

    • Improve productivity with streamlined processes and easy data sharing

    • Track key milestones, tasks, and actions throughout the process

    • Generate the reports you need to make faster, more comprehensive decisions

    • Reduce manual work-arounds and paper-based document processing

    • Increase collaboration across business units to produce better outcomes

    • Improve document retention and security with account management and cloud storage

    Core Feature

    Integrates Seamlessly With Your HRIS

    Connect Pulpstream with your existing HRIS platform. Employee data, organizational structure, and role information flow automatically—no duplicate data entry, no manual updates, no synchronization issues.

    • Works with the tools you already use—from HRIS platforms to performance management systems.

    • If it's not listed here, we can build the integration.

    Connect Pulpstream with:

    Get a Demo

    Customizable Dashboards & Comprehensive Reporting

    Understand what's happening across your organization with real-time dashboards and analytics. See case volume by department, identify trends, track manager activity, and monitor resolution times. Our no-code platform provides customizable dashboards that show what matters most to your team.

    Dashboard features:

    • Case volume and status tracking by department

    • Open investigations and pending manager actions

    • Resolution timeframes and aging reports

    • Manager activity, process adherence, & multi-trend year analysis

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    See What Our Customers Are Saying About Pulpstream

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    “Anyone looking to bring their leave management process in-house needs more than just software; they need a partner that can execute quickly, remain flexible post-launch, and prioritize their success over rigid implementation timelines.”

    Claire Garver

    Leave and Benefits Specialist, Arrive Logistics
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    “I've recommended it quite a bit. It's flexible, it's intuitive, it's built with compliance in mind. And especially with organizations that have complexities like mine and high volume LOA populations, I think it's a must have.”

    Stephanie Brazil

    Benefits and Workforce Support Services Director, TAG – The Aspen Group
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    “I absolutely love Pulpstream, so I cannot say enough. The system has been awesome. If any implementation team or customer support team could take on what Pulpstream does, oh my gosh, there would be no complaints across the board.”

    Jennifer Fortier

    ETNA Supply

    Discover How Pulpstream Can Help Your Organization

    Automating your HR processes delivers a vital way for your organization to be there for your most important assets: your people. Our no-code platform, packed with a component library, logic-driven taskings, reports, notifications, and customizable dashboards—all paired with white-glove customer support—is ready to deliver.

    Improve Productivity With Streamlined Processes

    Reduce manual workarounds and paper-based document processing. Free up your staff to focus on the things that really matter: your employees' well-being and organizational success. Automated workflows handle routine tasks, letting HR focus on complex cases requiring human judgment.

    Easy Data Sharing &
    Collaboration

    Increase collaboration across business units to produce better outcomes. All case information, documentation, and communication history stays centralized and accessible—improving team coordination and decision-making. No more emailing files back and forth or tracking down status updates.

    Track Key Milestones &
    Improve Process Consistency

    Track key milestones, tasks, and actions throughout the employee relations process. Built-in workflows ensure every manager follows the same steps while dashboards provide visibility into process adherence across departments. Reduce variation and improve organizational consistency.

    Make Faster, More
    Comprehensive Decisions

    Generate the reports you need to make faster, more comprehensive decisions. Real-time dashboards show case volume, resolution times, and patterns—helping HR leaders allocate resources effectively and identify where support is most needed.

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    See the Pulpstream Process Automation Platform in Action

    top managing employee relations through scattered emails, spreadsheets, and file folders. Pulpstream centralizes tracking, automates workflows, and improves HR team productivity—so you can focus on supporting your people.]

    Learn more about the white-glove service our customers love.