From Paper Folders and Certified Mail to 50% of the Day Back
Key Achievements
- Replaced Excel tracking, mailed paper forms, and physical folders with one centralized platform across 150+ locations
- Recovered nearly 50% of time previously spent on manual leave processing tasks
- Automated routing of notifications, deadlines, and documentation requests across all cases
|
- Created a centralized, auditable digital record replacing paper folders and mailed forms
- Gave associates a self-service portal to file, submit documents, and track case status
- Produced real-time visibility into open cases, replacing manual mental tracking
|
Background
America's Car-Mart, Inc. is a publicly traded automotive retailer operating more than 150 dealerships across 12 states.
Rochelle Chavis, Benefits Compliance Manager, managed leave of absence tracking manually before Pulpstream, staying ahead of every case, deadline, and follow-up largely on her own.
Challenge
Before Pulpstream, Car-Mart tracked every leave case in Excel, mailed paper forms, and stored records in physical folders, with one person responsible for staying ahead of deadlines across more than 150 dealership locations and a dozen states of varying leave law requirements.
"All processes were manual: using Excel to track, paper forms mailed out. USPS certified receipts to track, paper folders."
Rochelle Chavis,
Benefits Compliance Manager,
America's Car-Mart, Inc.
Solution
Leave of absence software results for multi-state employers
Pulpstream replaced Car-Mart's spreadsheet-and-paper process with a centralized platform where leave intake, case steps, documentation requests, employee communication, and compliance deadlines all live in one place. The system automates the tracking and communication. The benefits compliance team retains every determination and approval.
Why Pulpstream Set Itself Apart:
-
Single platform replacing Excel tracking, mailed paper forms, and physical folders
-
Automated routing of notifications, deadlines, and documentation requests
-
Centralized, auditable record of every case interaction
-
Self-service portal for associates across 150+ dealership locations
-
Responsive support with fast issue resolution
Results
Pulpstream produced measurable improvements across four areas for America's Car-Mart: time recovery, compliance and record integrity, cost savings, and self-service adoption.
Time Recovery
The benefits compliance team recovered nearly 50% of the time previously spent processing leaves manually across more than 150 dealership locations.
Compliance and Record Integrity
Car-Mart moved from paper folders and mailed forms to a centralized digital record of every case, communication, and determination, giving the organization an auditable trail for every case.
Cost Savings
Time recovery, reduced paper and mailing costs, and improved compliance accuracy combined to produce cost savings Rochelle described as significant for the organization.
Self-Service: Easy to File, Easy to Manage
The self-service portal gives associates across all 150+ locations one place to initiate leave requests, submit documentation, and check case status. For Rochelle, the standout feature is a running, real-time list of everything needing attention, replacing the mental tracking that used to drive her day.
“The Pulpstream Team is amazing! There is nothing they won't do to help us be a success and they are very responsive when there is an issue and they resolve it right away. Partnering with them has been one of the best experiences to date.”
- Rochelle Chavis, America's Car-Mart, Inc.
Harness the Power of Pulpstream's Leave Management Platform
See for yourself how Pulpstream is transforming leave management processes for organizations across all industries. Contact our team for a customized demo tailored to your company's specific needs.
.svg){kind=small}
