A Dedicated FMLA Tool Was Not Enough
Key Achievements
- Replaced a limited FMLA tool, spreadsheets, and shared drives with one centralized system.
- Eliminated duplicate data entry through bidirectional UKG integration with employee records.
- Gave employees self-service visibility into their own leave status ;at every step.
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- Automated repeatable, deadline-driven compliance steps across the full leave process.
- Absorbed rising leave case volume without adding pressure to the benefits team's workload.
- Kept AI-recommended actions under human review, with the benefits team making every final call.
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Background
JMT is a multidisciplinary construction and engineering services firm.
Heather Chism, Benefits Manager, managed leave administration before Pulpstream using a dedicated FMLA tracking tool, spreadsheets, and manual processes stored on shared drives.
Challenge
Before Pulpstream, JMT used a dedicated FMLA tracking tool. It covered part of the process, but documents and spreadsheets still lived in disconnected locations, too many steps required manual input, and the system could not scale as leave volume increased. The team needed a single platform that could hold the full scope of leave administration.
Solution
One System for Documents, Tracking, and Deadlines
Pulpstream replaced JMT's process with a single system in which documents, communications, notes, and case tracking all live together.
Why Pulpstream Set Itself Apart:
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Bi-directional UKG integration removes duplicate data entry by pulling employee details automatically
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Employee self-service portal lets staff track leave status without contacting the benefits team
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Workflow automation handles repeatable, deadline-driven compliance steps
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AI recommends the next action; the benefits team reviews and decides
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Centralized record of every case from intake through resolution
Partnership: The Team Behind the Platform
Switching leave systems is not a small project. JMT was migrating off an existing tool, retraining staff, and rebuilding workflows. The Pulpstream team handled the transition alongside JMT's benefits team, and the support relationship remained the same after launch: fast responses and real fixes.
Results
Pulpstream delivered process-wide improvements for JMT, with the most notable outcome being the system's ability to absorb rising leave volume without adding pressure to the team.
Centralized, Compliant Workflow
JMT consolidated a limited FMLA tool, spreadsheets, and manual steps into one system that also manages required notices, forms, and deadline-driven communications.
Reduced Manual Data Entry
The bidirectional UKG integration automatically pulls employee details.
Employee Self-Service
Staff tracks their own leave status, reducing inbound questions to the benefits team.
Scaled With Rising Volume
Leave case requests increased after implementation. Pulpstream's centralized workflow absorbed the additional volume.
“Our entire process was manual. We were using a limited FMLA tracking tool, but it had limitations. Things were disjointed with documents and Excel spreadsheet tracking saved across our drives, and there were too many manual processes.”
- Heather Chism, JMT
See How Pulpstream Replaces a Basic FMLA Tracker
Pulpstream helps HR teams manage leave of absence, FMLA compliance, and UKG integration without the spreadsheets, scattered documents, or manual data entry. Contact our team for a customized demo tailored to your company's specific needs.
