Wabash General Hospital Achieves Faster Approvals and Immediate Employee Adoption

HR Team Replaces Paper-Based Leave Process with Automated FMLA Tracking

Background

Wabash General Hospital is a not-for-profit Critical Access Hospital in Mount Carmel, Illinois, with approximately 300 employees and a 25-bed capacity. The hospital's team spans nursing, surgical services, orthopedics, primary care, and administrative functions.

Christa Kohlhouse, HR Generalist - Leave & Disability, manages leave and disability cases for the hospital. Before Pulpstream, the hospital's leave management relied entirely on paper files, with FMLA hour accounting already complex in a hospital setting before adding a manual tracking process on top of it.

Challenge

Before Pulpstream, Wabash General Hospital's leave management relied on paper files, risking missed deadlines and improper hour tracking. In a hospital setting, FMLA hour accounting is already complex. Adding manual tracking on top of that complexity meant deadlines were a constant concern, and tracking errors grew with every open leave case.

For a Critical Access Hospital with a 25-bed capacity and a team spanning nursing, surgical services, orthopedics, primary care, and administrative functions, every HR process needs to be efficient. A leave management system that consumes HR with paperwork and manual follow-up takes resources away from the people-facing work a community hospital depends on.

Solution

Pulpstream replaced Wabash General Hospital's   paper-based process with a digital workflow where employees file leave requests online, documentation    is managed through the system, and HR receives automated reminders for certifications and deadlines. The transition to digital happened smoothly, adoption was immediate, and the Pulpstream team configured workflows around the hospital's specific leave policies for an implementation that exceeded expectations.

Why Pulpstream Set Itself Apart:

• Digital filing that fully replaced paper-based leave records

• Automated certification and deadline reminders, eliminating manual calendar tracking

• Configuration built around the hospital's specific leave and disability policies

• Immediate employee adoption of the new digital process

Results

Pulpstream produced measurable improvements across three key areas for Wabash General Hospital, from faster approvals to easier tracking and compliance visibility.

Faster Approvals

Leave approvals are now processed through a digital workflow in which every step is visible and every deadline is tracked.

Easier Tracking

Open leave cases, certification status, and hour balances are all visible in one system.

Compliance and Cost Savings

The automation saved time and money for the organization while improving compliance visibility.

The system maintains a complete record of every case, every communication, and every determination.

"The automation process through Pulpstream has saved time and money for our organization. It also helps from a compliance point of view as well."

Christa Kohlhouse, HR Generalist - Leave & Disability
Wabash General Hospital

“Pulpstream has made things so much easier where the FMLA process is concerned for our organization. The employees have embraced the online filing process and I enjoy receiving the reminders to check on certifications and other paperwork.”

- Christa Kohlhouse, Wabash General Hospital

See How Pulpstream Works for Hospital and Healthcare Leave Administration

Pulpstream helps HR teams at hospitals and Critical Access Hospitals manage FMLA tracking, certification reminders, and leave documentation without the paper files, missed deadlines, or manual follow-up. Contact our team for a customized demo tailored to your company's specific needs.